FAQ and Answers

1. Go to the login page.
2. Click “Forgot password”.
3. Follow the steps on the screen.

1. Log in to NANO.
2. Select “Settings”.
3. Choose a new password.

Your account may be locked.
Wait 15 minutes and try again.

Contact support if you still cannot log in.

Check your username and password.
Try “Forgot password”.
Contact support if the issue continues.

1. Search for “NANO NorgesGruppen” in your email.
2. Also check your spam folder.
3. Open the link and follow the instructions.

Check your spam folder.
Search for “NANO NorgesGruppen”.

Still cannot find the email?
Contact support.

The activation link only works once.

Have you already activated your account?
Log in as normal.

Need a new activation link?
Contact support.

Use the correct portal:
nano.norgesgruppen.no

1. Set up Okta Verify again.
2. Try again.
3. Contact support if it still does not work.

1. Check that your phone number is correct in Workday.
2. Wait a few minutes.
3. Try again.

Still not working?
Contact support.

1. Open the Okta Verify app.
2. Select your account.
3. Enable Face ID under security settings.

1. Install Okta Verify on your new phone.
2. Set up the app again.
3. Remove the old phone if needed.